Customer Care
Return policy
We stand by the quality of every title we publish and distribute. If something isn't right with your order, our team is here to help.
Defective or damaged products
If your item arrives defective or damaged, we'll replace it at no additional cost. Reach out to us with photos of the issue and your order details so we can arrange a free replacement as quickly as possible.
Change of mind exchanges
We understand that tastes can change. If you'd like to exchange an item for a different title, let us know within five days of purchase. We're happy to help with exchanges as long as the item is in its original condition and you can provide proof of purchase.
How to start a return
- Send us an email or message with your order number and contact details.
- Let us know whether you're requesting a replacement or an exchange.
- Attach photos when reporting any defects or damages so we can assist faster.
Our team will respond with next steps and confirm the best way to process your request. We appreciate your support and will do our best to make things right.